Stop users from abandoning your app. Use End User Monitoring

With the growth of web and mobile apps, the app owner’s focus has shifted from keeping his app infrastructure available to keeping his users happy. Hence, End User Experience Monitoring has evolved as one of the five functional dimensions of APM by Gartner (login required). In this blog post, I will take you through the fundamentals of End User Monitoring and what APM can do to ensure you detect app issues before they impact your end user.

Let’s start with a few basics. The most important metric of your user’s satisfaction is a healthy response time. Which means no matter what the geography, device, carrier or browser your end user is using, no matter if it’s peak time or idle time, the app does not slow down at any point in time…..

Read more on ServiceManagement360

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About itspi
Product Manager at IBM, Cloud and Analytics Geek, Mixed Media Artist, Traveler, Volunteer for Non-Profits

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